How we use reports
Gaps such as per-SKU calories / net weight / live price, ZIP checkout shipping or tax, and cancel / pause / refund outcomes are filled with a hybrid method:
- Layer A — Official baseline (labels, policies, authority definitions).
- Layer B — Structured user reports (this page).
- Layer C — Our evaluation with public tags: Verified label/terms · Cross-supported · Single-source user report · Conflict · Pending.
Full rules (including n≥3 bar): How we evaluate gaps · internal ops note HYBRID-EVALUATION-METHOD.md.
Privacy
- Do not send full street addresses, full order numbers, account passwords, or medical / veterinary records.
- ZIP: use ZIP3 (first three digits) or US state only.
- Receipts / checkout screenshots: redact name, email, full address, payment last digits, and order IDs before attaching by email.
- We do not run a live upload server on this site; nothing is auto-stored in a database from this page.
- Mark whether we may publish a short public summary (never your raw PII).
See also Privacy.
Useful report checklist
- Same SKU’s kcal (kcal/kg or kcal/pack) and net weight from the label or official product page (with access date).
- First-order vs recurring food price, promo cap, and whether shipping/tax were included.
- Checkout shipping and tax for a ZIP3/state (one_time vs subscribe).
- Pause / skip / cancel path you used, cutoff timezone, and whether an in-flight order still shipped.
- Refund / credit outcome if any (amount + date)—still not medical advice.
- Optional: thaw / dry-ice packaging notes (not a safety verdict for others).
Report form
The volunteer report inbox is not open yet. This page does not accept submissions, and no email address is published. When the intake opens, it will ask for the fields listed above, with ZIP3/state only and redacted receipts.
In the meantime, use the methodology to see which evidence gaps are still open. Do not post personal data in a public review or forum on our behalf.
Related: Methodology · JFFD evaluation gaps · Affiliate disclosure. Not veterinary advice. Some outbound links are affiliate links; see the disclosure.